

Frequently asked Questions
Below are some commonly asked questions. If you do not see a question below that you have, please reach out. We are happy to answer any questions you may have!

What is Mountain State Professional Support Solutions LLC?
We are a multi-service business offering flexible, confidential, and cost-effective support to both individuals and businesses. From administrative and notary services to personal organizational support, we aim to make life easier.

Who is the main point of contact for my services?
You will work directly with me, Kelsey Flading, the Owner of Mountain State Professional Support Solutions LLC. I personally handle all communications to ensure consistency, confidentiality, and high-quality service.

What areas do you serve?
Most of our services are available remotely for your convenience. In-person appointments are offered in Wheeling, WV and surrounding areas.

What are your hours of operation?
We provide services during the evening Monday-Friday after 4:30 pm, and all day services on the weekends.
As our business grows, we plan to expand full-time hours.

Are you a lawyer?
No. Mountain State Professional Support Solutions LLC is not a law firm and we do not provide legal advice. Our legal administrative services are offered only to licensed attorneys and law firms.

Are you a financial advisor?
No. we do not provide financial advice or investment services. Our organizational support services for personal finance and bills is limited to helping clients stay organized, on track, and stress free, not advising on financial decisions.

Why should I choose Mountain State Professionall Support Solutions LLC over doing it by myself?
I understand how overwhelming it can feel to balance work, family, and every day, that's why I started this business- to give you back time, reduce stress, and provide reliable support you can count on.

How do you differ from competitors?
Mountain State Professional Support Solutions LLC is built on a unique blend of business and personal services, making us more flexible then most traditional providers. Unlike larger companies, you'll always work directly with me - the owner- ensuring personalized attention, confidentiality, and constancy. My background in paralegal and administrative work, combined with a passion for helping others, allows me to deliver professional-level support at an affordable request. Most importantly, I take the time to understand your specific needs and tailor services to fit, rather than then offering a one-size-fits-all solution.

If you work a full time job, how can I be sure my services will be completed?
All services are scheduled within a set client hours (evenings and weekends) and backed by clear timelines. I take on only what I can complete, so your project will always be delivered as promised. My goal is to be able to open to full time hours as my clientele begins to build.

Why did you open Mountain State Professional Support Solutions?
I created Mountain State Professional Support Solutions LLC to make life easier for businesses and individuals. My goal is to bridge the gap between every day needs and professional demands. I take pride in every service completed and make your success my main priority.

Do you offer discounts?
I provide packaged options that can help save you compared to booking services individually. During the intake, I take the time to understand your budget and goals so we can create a flexible, affordable plan that works for you.

Can I bundle services together?
Yes! Bundling services are offered with discounted rates. Bundling allows you to save time and often reduces costs by streamlining everything through one provider.

Can I request custom services that isn't listed on your website?
Yes! Every client's needs are unique. If you do not see exactly what you are looking for, please reach out and we'll discuss a personalized solution.

How do I get started?
Simply complete our intake form, and once received, we'll contact you through your preferred method of communication to confirm your request.

How do you charge for services?
Pricing depends on the services and is outlined on our Services & Pricing pages. Business services require a free consultation to confirm needs and provide an estimate. Personal services are billed hourly, per project, or packaged.

Do you require a deposit?
Some services may require a deposit before work begins, especially for custom or bundled services.

Are your services confidential?
Yes. All work is handled with strict confidentiality. For sensitive services, we also provide confidentiality agreements for added assurance.

How can I contact you?
Email: mountainstatepro@outlook.com
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Phone: 304.905.3434
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@Mountain State Professional Support Solutions LLC.